Privacy policy

This Privacy Policy describes how Zura Global LLC ("we", "us", or "our"), operating the online store Zura Global (zuraglobal.shop), collects, uses, discloses, and protects your personal information when you visit, make a purchase, or interact with our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit zuraglobal.shop, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Personal Information You Provide:

  • Contact Details: Name, billing address, shipping address, email address, and phone number.

  • Order & Payment Information: Payment details (credit/debit card numbers processed securely via payment gateways), items purchased, order value, and order history.

  • Customer Support Data: Information you provide when contacting our customer support team at zuragloballlc@gmail.com.

B. Automatically Collected Information (Device Information):

  • Device Details: IP address, browser type, device type, operating system, and time zone setting.

  • Usage Data: Pages viewed, search terms used, links clicked, time spent on pages, and how you interact with our website.

  • Cookies & Tracking: Information collected through cookies, web beacons, pixels, and log files.

2. How We Use Your Personal Information

We use your personal information to provide our services, process orders, and communicate with you effectively:

  • Fulfilling Orders: Processing payments, arranging shipping, sending order confirmations, invoices, and shipping tracking details.

  • Customer Support: Responding to inquiries, order updates, and handling returns under our 14-day policy.

  • Improving Our Services: Analyzing site usage to optimize store navigation, product offerings, and user experience.

  • Marketing & Communications: Sending promotional offers, new collection announcements, or newsletters (only if you have opted in). You can opt out at any time.

  • Security & Fraud Prevention: Monitoring transactions to prevent fraudulent activity and protect our store and customers.

3. Sharing Your Personal Information

We share your personal information with third-party service providers who assist us in operating our online store:

  • Shopify: Our e-commerce platform that powers our store and securely processes user data.

  • Payment Processors: Secure third-party payment gateways used to complete transactions.

  • Fulfillment & Shipping Carriers: Logistics partners (e.g., USPS, UPS, FedEx) responsible for delivering your orders within the United States.

  • Legal Compliance: We may share your information if required to comply with applicable laws, legal processes, court orders, or governmental requests.

We do not sell, rent, or trade your personal information to third parties for monetary gain.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience, remember store preferences, and analyze traffic.

  • Essential Cookies: Necessary for basic website functions, such as keeping items in your shopping cart.

  • Analytics Cookies: Help us understand how visitors interact with zuraglobal.shop.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

5. Your Privacy Rights (USA Residents)

Depending on your state of residence within the United States (e.g., California, Virginia, Colorado), you may have specific rights regarding your personal information:

  • Right to Access / Know: You have the right to request details about the personal data we hold about you.

  • Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions (such as order retention for tax laws).

  • Right to Correct: You may request corrections to inaccurate personal data.

  • Right to Opt-Out: You have the right to opt out of marketing communications or targeted advertising at any time.

To exercise any of these rights, please contact us at zuragloballlc@gmail.com.

6. Data Security & Retention

We maintain appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, or disclosure. When you place an order, we retain your order information for our business and tax records unless you ask us to delete this information.

7. Children's Privacy

Our store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable legal regulations. Any updates will be posted directly on this page with an updated "Last Updated" date.

9. Contact Us

For more information about our privacy practices, questions, or if you would like to make a request regarding your data, please contact us at:

  • Store Name: Zura Global

  • Legal Entity: Zura Global LLC

  • Website: zuraglobal.shop

  • Email Support: zuragloballlc@gmail.com

Last Updated: September 17, 2026